Important COVID-19 Update


These are certainly challenging times for us all.

We are committed to doing everything we can to prioritise the wellbeing of our people, those who use our services and their representatives and the communities we serve to help contain the spread of COVID-19. Following the Prime Minister’s announcement on Saturday, our people will begin working remotely from today, Monday 23 March.

Having well developed online dispute resolution options, it will in many ways be business as usual for us as we focus on providing a seamless service, regardless of where our Registry staff, arbitrators, mediators and other dispute resolution practitioners are working.

We know you are working through similar challenges to ours and that these are uncertain times for everyone. From all of us here we send our thoughts to you, your teams and families.

If you have any questions, please do not hesitate to get in touch. Please let us know if we can be of further assistance to you and we will keep you informed with any further updates.

Please note that the survey has now closed. If you would like to be kept informed of progress with this project, including being involved in our ongoing consultation process, please enter your contact details below. For a copy of the outcome report, please click here

The purpose of this survey is to gather insights and opinions as to the main causes of misalignment in IT project and services engagements.

The success rate of IT project and services engagements remain mixed. The long established Standish Group in its Chaos report (2016 version) noted that over the last 20 years on average:

  • 29% of projects “succeed” in delivering the desired functionality, on time and on budget;
  • 48% of projects are “challenged” and do not meet scope, time, or budget expectations; and
  • 23% of projects “fail” and are cancelled.

Together, we hope to work toward identifying and providing a more efficient and targeted dispute resolution service specifically for IT projects or services engagements.

With your input we believe we can design and implement a dispute resolution service which is focussed and driven, providing more efficient and effective processes and outcomes, ultimately allowing parties to engage better with all stakeholders and to focus on their core business.

IT Survey Updates