The purpose of this survey is to gather insights and opinions as to the main causes of misalignment in IT project and services engagements.

The success rate of IT project and services engagements remain mixed. The long established Standish Group in its Chaos report (2016 version) noted that over the last 20 years on average:

  • 29% of projects “succeed” in delivering the desired functionality, on time and on budget;
  • 48% of projects are “challenged” and do not meet scope, time, or budget expectations; and
  • 23% of projects “fail” and are cancelled.

Together, we hope to work toward identifying and providing a more efficient and targeted dispute resolution service specifically for IT projects or services engagements.

With your input we believe we can design and implement a dispute resolution service which is focussed and driven, providing more efficient and effective processes and outcomes, ultimately allowing parties to engage better with all stakeholders and to focus on their core business.

NZDRC and Be Amorgos IT Negotiation Services would like to thank you for your time in completing this survey.

NOTE: To the extent you are unable to complete the survey in one sitting, please note that you can simply select the ‘Save and Continue Later’ option at the end of the survey form. This will allow you to return to the survey form when you are able to.