Important COVID-19 Update


These are certainly challenging times for us all.

We are committed to doing everything we can to prioritise the wellbeing of our people, those who use our services and their representatives and the communities we serve to help contain the spread of COVID-19. Following the Prime Minister’s announcement on Saturday, our people will begin working remotely from today, Monday 23 March.

Having well developed online dispute resolution options, it will in many ways be business as usual for us as we focus on providing a seamless service, regardless of where our Registry staff, arbitrators, mediators and other dispute resolution practitioners are working.

We know you are working through similar challenges to ours and that these are uncertain times for everyone. From all of us here we send our thoughts to you, your teams and families.

If you have any questions, please do not hesitate to get in touch. Please let us know if we can be of further assistance to you and we will keep you informed with any further updates.

Gloria Masters

AucklandNew Zealand


Nationality: New Zealander

Area of Expertise: Administrative/Public Sector, Banking and Finance, Commercial, Energy, Insurance, Information Technology, Maritime, Oil and Gas, Property and Property Planning, Real Estate

Legal System of Expertise:

Languages: English

Change Management Practitioner | Certified PRINCE2 (2013) | Graduate Diploma Mental Health (Psychotherapy) | Diploma Teaching

Known as “The Fixer,” due to my ability to quickly provide effective solutions to complex conflict resolution and mediation challenges, I have over 15 years’ experience working within a range of businesses.

My strength is advising on communication within NZ specifically targeting culture and communication initiatives. I also excel in leading forums addressing engagement and resulting in measurable and sustainable results. I am passionate about creating strategic solutions that achieve the required business objective alongside enabling and sustaining a positive ethos. I am excellent at building and maintaining successful relationships and am known for my ability to engage with and influence people for the greater good.

My focus on conflict resolution is straightforward. I seek to mitigate the underlying cause so that both parties are heard, issues are addressed and conflict may then be resolved. Although I make it sound simple, the gift is in working with the resentment that has built and ensuring the path ahead is free of that. Most issues are left unresolved because people have not been heard or felt unheard. By working with that initially, a path can potentially be made.