Important COVID-19 Update


These are certainly challenging times for us all.

We are committed to doing everything we can to prioritise the wellbeing of our people, those who use our services and their representatives and the communities we serve to help contain the spread of COVID-19. Following the Prime Minister’s announcement on Saturday, our people will begin working remotely from today, Monday 23 March.

Having well developed online dispute resolution options, it will in many ways be business as usual for us as we focus on providing a seamless service, regardless of where our Registry staff, arbitrators, mediators and other dispute resolution practitioners are working.

We know you are working through similar challenges to ours and that these are uncertain times for everyone. From all of us here we send our thoughts to you, your teams and families.

If you have any questions, please do not hesitate to get in touch. Please let us know if we can be of further assistance to you and we will keep you informed with any further updates.

NZIAC and NZDRC are experts in providing the right conflict management solutions for your business. Want to know more about how we can help you better manage the risk of disputes and to more effectively resolve conflict when it arises? Contact our team today.

NZIAC and NZDRC have a number of arbitrators, mediators, expert determiners, and early neutral evaluators who are highly experienced, and effective, at dealing with disputes arising in the IT sector.

The exponential growth of the tech sector is clearly visible to anyone. Businesses of all types, sizes and sector groups are moving to embrace and utilise technology across all areas, to better position themselves within their specific market and to meet their clients and customers seemingly insatiable demands for the latest developments. To do so, businesses are driven to pilot and implement new technologies in increasingly short time frames.

In part, as technology has pervaded virtually all steps of a typical supply chain, the early adoption of new technologies is enabled by the decreasing reliance on significant infrastructure process development. The direct consequence of this is that the expectation of delivery of new technologies to market is becoming almost instantaneous.

The combination of the proliferation of technological advancements, the speed at which those advancements are brought to market and the still maturing industry capability to successfully deliver IT projects are driving an increase in the incidence of disputes and conflict in the tech sector.

In terms of conflict management and dispute resolution, a bespoke approach needs to be adopted to best meet the needs of those stakeholders involved in the tech sector specifically. Our processes have been developed following on from consultation with those engaged in the IT sector on a daily basis.

IT Sector Dispute Management Survey: Avoiding conflict and improving dispute resolution for IT Projects

The purpose of the survey was to gather insights and opinions as to the main causes of misalignment in IT project and services engagements.

The success rate of IT project and services engagements remain mixed. The long established Standish Group in its Chaos report (2015 version) noted that over the last 20 years on average (50,000 IT projects surveyed):

  • 29% of projects “succeed” in delivering the desired functionality, on time and on budget;
  • 48% of projects are “challenged” and do not meet scope, time, or budget expectations; and
  • 23% of projects “fail” and are cancelled.

By working together with industry participants, we continue to work toward identifying and providing more efficient and targeted dispute resolution services specifically for IT projects or services engagements.

Click here to get a copy of the final report (2019).