Important COVID-19 Update


These are certainly challenging times for us all.

We are committed to doing everything we can to prioritise the wellbeing of our people, those who use our services and their representatives and the communities we serve to help contain the spread of COVID-19. Following the Prime Minister’s announcement on Saturday, our people will begin working remotely from today, Monday 23 March.

Having well developed online dispute resolution options, it will in many ways be business as usual for us as we focus on providing a seamless service, regardless of where our Registry staff, arbitrators, mediators and other dispute resolution practitioners are working.

We know you are working through similar challenges to ours and that these are uncertain times for everyone. From all of us here we send our thoughts to you, your teams and families.

If you have any questions, please do not hesitate to get in touch. Please let us know if we can be of further assistance to you and we will keep you informed with any further updates.


Before proceeding, the parties will need to agree to arbitrate using the NZIAC arb-med process. This can be done in one of two ways:

  • there may be a clause in the contract under which the parties’ dispute has arisen which states that the parties have agreed to refer any dispute to Arbitration under the NZIAC Arb-Med Rules, for example:

Any dispute or difference arising out of or in connection with this contract, or the subject matter of this contract, including any question about its existence, validity or termination, will be referred to and finally resolved by arbitration in accordance with the Arb-Med Rules of the New Zealand International Arbitration Centre.


  • parties to an existing dispute, whether or not there is an arb-med clause in any underlying contract, may agree to refer that dispute to Arbitration under the Arb-Med Rules of the New Zealand International Arbitration Centre by signing the Arb-Med Agreement at Appendix 2 to the NZIAC Arb-Med Rules.

NOTE: if a party is relying on the Arb-Med Agreement found in a clause in the underlying contract, they will need to serve a Notice of Arb-Med on the other party or parties to the dispute prior to applying for Arb-Med. This is not required where the parties have signed the NZIAC Arb-Med Agreement.



If the parties have agreed to use arb-med and you are ready to proceed, simply complete our online application form for the appointment of an arbitrator